ASDA

Asda Stores Ltd

About this app

Groceries made easy. Do your food shop on the go with Asda’s free± app.

You can:

- place, amend or cancel your order while on the go
- quickly add favourite items to your trolley
- track your order

We will ask for some permissions from you in the app. This is what we ask for and why:
- identity, to securely save your login details to your phone
- location, to find store locations
- external storage access, so you can save the app to an SD card

Available on all devices.

Want to get in touch? You can contact us through:
- Our help centre: https://asda-grocery.custhelp.com/app/home
- Twitter - https://twitter.com/asda
- Facebook - https://www.facebook.com/Asda

±Mobile data charges apply

Ratings and reviews

Asda has a serious problem with checking out online orders, both on the app and web browser. Saved payment cards no longer work, the only way to checkout is to enter a new payment card every time you checkout. It's not a new problem and I've lost delivery slots on more than one occasion because I couldn't pay before the checkout deadline. As for the app, it's horribly slow, multibuy links do not work, searches will only show 2 of 15 results, etc, etc.

Good interface but too unreliable. I like that local products are also listed. Too many times the amendment option fails leaving you with an incomplete order. If you cancel and rebook you lose your slot. ASDA know about the issue but don't tell you, meaning you waste time making repeat attempts to check out amendments. This has happened a few times recently. The phone team are unable to do anything about your order. Either accept amendments or don't but don't play customers.

Another poor attempt at an app by ASDA. Every time I open it it flashes around preventing me from doing anything for at least a limited before it finally settles. Then I try to search for something and it flashes again and clears my search. Text is so small it's hard to read yet there is no option to change font size. I go on the app to look for something, get annoyed and go elsewhere. Fix your app ASDA and maybe customers will buy from you as everytime it screws up I go elsewhere.