![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Still not working on Android 10. As others have mentioned, the app always displays an error message about deactivating airplane mode and restarting the phone. I'm sure it will get updated at some point, but who knows when? My company has begun evaluating other services as this has affected a large portion of our 1200+ employees, and a 'security' app that doesn't push regular updates always raises red flags.
10 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
For those with the error on startup that no data network was available 3g/4g, there is a very easy fix for this. Typically it is because a backup has restored data for the app and you just need to start from scratch and re-import your token. This is actually a good security feature so someone can't take your backup and get access to your data through this app. To reset the app so you can re-import your token, got to Settings -> Apps -> Token. Once looking in the Token app, it is probably a good idea to force stop it, then click on Storage. Clear Data and Clear Cache and you should be able to re-import the token. AGAIN, YOU WILL HAVE TO RE-IMPORT THE TOKEN SO MAKE SURE YOU HAVE IT BEFORE CLEARING THE DATA.
105 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXJW7mC368gopLQiwgU964EKw-UDtXeDhuTKR9m5E4-BdHNOz38=s32)
Joel Johnson
- Flag inappropriate
- Show review history
Updated: The developer was responsive and followed up, ultimately reverting the problematic change. Old review: A recent update added additional and deeper checking for devices. The app now refuses to run, indicating that the device is rooted. It's not actually even rooted though, it simply has an unlocked bootloader. The system image still is pristine, unchanged, and validated.
79 people found this review helpful
RSA Security
23 September 2022
Dear user,
sorry for this issue.. See current status and planned next steps described here:
https://community.rsa.com/t5/securid-product-advisories/few-android-users-can-no-longer-use-securid-authenticator-for/ta-p/686656