BSNL Selfcare

BSNL

About this app

Hello BSNL customers, your wait for the new and enhanced My BSNL App is over!!! 😊

Now, get control of all BSNL Mobile & Landline/FTTH services conveniently at a click of your finger.

App’s new improved UI is designed to deliver ultimate control to you with the following power-packed features:
- Interactive dashboards with usage statistics.
- One-touch Recharge / Top-up of prepaid mobile with the recommended best plan for you
- Postpaid & Landline/FTTH bill payment made easy: get information of total bill, unbilled and outstanding amount
- Manage account: add any BSNL Mobile & Landline/FTTH number of your friends and family to your account and manage its transactions.
- The App alerts you on the expiry of your active plan/pack

Keep looking for new features in future releases.

Ratings and reviews

Not good. Worst app. Need to relogin everytime upon app update. My BSNL app doesn't support bill pay anymore and BSNL selfcare app doesn't have feature to register complaint. Complaint and preference tab force me to login with bsnl number. So, need to keep two apps. BSNL Selfcare doesn't show previous transactions. Each time I open app need to switch to my landline/broadband account. By default it shows my registered number as an account. Whereas my registered number is not even BSNL.

Worst of worst service. 10 days service remains down in a month. Most important thing (which is not told by BSNL service provider) is the day you stop using internet go to nearest branch to stop your connection else they will keep charging money. There is no automatic disconnection even if you stop paying (You would realise after 3 months when they send legal notice). For getting security back, you have to write one more application. No automatic process to get security back.

If I remember correctly this is 3rd app from BSNL which needs to migrated to. If one wish to use it, register it again separately on it which is sick. Further to that when I am trying to add the number it says landline cannot be set as primary number which is sick too. One cannot buy BSNL mobile number just add it in the app so that fibre and landline can be added.

What's new

Thank you for using our BSNL Selfcare app! In this latest release, we've made the following improvements:

New Feature: Introducing complaint booking! Now users can lodge complaints for landline/FTTH services, and mobile users can raise complaints for recharge and bill payment issues directly from the app.

Fixed Issues:

Resolved an issue with landline bill payments.
Fixed minor bugs and made performance improvements.

We're committed to providing you with the best experience possible.