
Boyd Ruff
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Deceptive loyalty rewards. The app doesn't let me use the discount coupons I redeemed. If I can't use the coupon, why did it take my points and allow me to get the coupon? Nowhere in the FAQ or app information does it say when coupons are restricted. They stole my points and money. Update: customer service didn't contact me until I made another complaint. And instead of fixing it, the woman lied and said there was a technical error and that I am the one who is mistaken. Ha! They steal and lie.
7 people found this review helpful
Breadfast, Inc.
March 24, 2025
We sincerely apologize for this unfortunate experience, Boyd. We assure you this is not at all the experience we want you to have with Breadfast. Our team has reached out to identify the coupons that had issues and coupons that are available to use, and report the matter to be addressed as soon as possilbe.

Mohamed Alaa
worst experience ever my order got cancelled twice, 1st ecause i didn't pick the delivery call and got cancelled in minutes the second attempt cancelled for no reason after the delivery approach my neighborhood, he called me asked for the building # ,then i didn't hear from him for 20 min, i called him he informed me that there's sth wrong with my order and the branch will call me, which never happened. till i submit a complaint in the app, they promise to send another order which never happened
1 person found this review helpful
Breadfast, Inc.
March 19, 2026
We sincerely apologize for the unfortunate experience, Mohamed. We assure you this is not at all the experience we want you to have with Breadfast. Could you please provide us with more details and the registered phone number through an email to cx@breadfast.com so we'd be sure to report the matter to be addressed as soon as possible?

Nagwa Ahmed
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Not my first bad experience — but definitely my last. One order turned into two days of chaos: late delivery, wrong order, then more wrong/partial deliveries with missing items every time, plus nonstop calls from different agents making me repeat the same story again and again. Endless apologies, zero accountability, no proper resolution — just a complete waste of time and a completely unreliable service.
16 people found this review helpful
Breadfast, Inc.
January 15, 2026
We sincerely apologize for the unfortunate experience, Nagwa. We assure you this is not at all the experience we want you to have with Breadfast App. Our team will be reaching out to hear more from you and make sure the matter is reported and addressed as soon as possible.