CrewForce

Tyler Technologies, Inc

About this app

Fire crews stay safer and better prepared using New World CrewForce™ created specifically for licensed users of Tyler Technologies’ New World™ Fire software solutions.

With intelligent, fire-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are.
This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including:
• Easy-to-read route to the call
• Location of other responders and their estimated time of arrival
• Instant access to building maps, preplans, hydrants and lists of known on-site chemicals
• Access to building contact information including names and phone numbers
• Real-time access to call details and incident narrative
• Secure communications with dispatch and other responders
• Immediate access to incident summary reports
New World users empower themselves using CrewForce with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.

Ratings and reviews

Needs to allow access to location all the time. Is currently only able to allow when app is active, so even though the notification says it's tracking your location, it is not unless you are looking at the app. Also need the radio channel to be wider. Our talkgroups are 8 characters and barely displays 1 character. The radio channel is only visible in the call list, when you're not on a call. It is not visible in the call details when you're actually on the call.

Unstable app. Have tried to use it on several emergencies and has failed to load properly. Also kicks you off, and you have to log back in during the emergency. Completely unreliable. Running the most current version of the app. I DO NOT RECOMMEND FOR EMERGENCY SERVICE PROVIDERS.

Often does not work properly and you have to log out and log back it to look at call notes. You get one look at a call and then you get kicked off. Not a great app for the importance it plays in Emergency Services.

What's new

Map perimeters added to Overview & Route Map.
Call & Unit icons added to the Route Map.
You can create filters with multiple filter types on the Overview Map.
New Call Location icon on Streetside widget for Aerial & Bird's Eye views.
Create Call uses closest address to your location.(Mobile Server 2025.2 req.)
Emergency alert now has cancel & confirm options.
A banner now displays when a newer version is available.
ESS permissions to view & search for calls separated.(Mobile Server 2025.2 req.)