EDF

EDF Energy Ltd

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

Ratings and reviews

Worked pretty reasonably up until I had my RTS meter replaced with a smart meter set up as a dumb meter. Now it's impossible for me to supply meter readings which anyone should be able to do manually, smart meter or not. I can navigate to the page to supply readings (buried in submenus, which is poor design), choose when the reading is from, but there's nowhere to input the reading itself.

My gas meter has now been dormant for 2 months I have been continually told there are no appointments to enable a replacement which i have been told needs to happen. my app also keeps asking me to book an appointment to have a smart meter fitted, surprise surprise after nearly 10months of trying there are no appointments available. I am now considering switching supplier. This kind of service is not acceptable.

You have just done the worst update to this app. It was easy to use with saved payment info, including multiple saved bank cards. All my saved bank cards have disappeared. Top-ups are updated immediately on the previous one. I have to login with password every time. This never happened with the previous version. You have downgraded the ease of use and functionality of the app. It's a SHAME ON EDF. A MEGA RICH company with BILLIONS in profits can't afford less than £10K to pay for a decent app.

What’s new

We regularly update our app in order to bring you the best experience. In this update you'll find:

Bug fixes and performance improvements

Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app.