Royal Bank of Scotland

National Westminster Bank PLC

About this app

Take control of your banking. Our app makes your day-to-day banking easy, quick and secure.

Why the RBS app?

Manage your money easily and securely:
• Apply for current, savings, child, teen, premier and student accounts quickly. Eligibility criteria apply.
• See all your bank accounts straight from your home screen.
• Freeze and unfreeze your card at any time (Mastercard only).
• Set up fingerprint, voice or facial recognition for better security and send high value payments in-app, amend payment limits and more. Fingerprint, voice or facial recognition are only available on selected devices.

Send, receive and access money quickly:
• Request money via a QR code or link.
• Send money faster with a personalised list of favourite payees.
• Split a bill up to £500 by sharing a payment request link with multiple people at once. (Eligible current accounts only. Payment requests can be sent to anyone with an eligible account with a participating UK bank and that uses online or mobile banking. Paying bank criteria and limits may apply.)
• Get Cash in emergencies with a unique code without using your card. You can withdraw up to £130 every 24 hours at our branded ATMs. You must have a least £10 available in your account and an active debit card (locked or unlocked).

Stay on top of your spending and saving:
• Keep track of payments all in one place.
• Save your spare change with Round Ups if you have an eligible current account and instant access savings account. Round Ups can only be made on debit card and contactless payments in Sterling.
• Budget easily by managing your monthly spending and set categories.
• Turn on push notifications to get alerted when money reaches or leaves your account.

Get support for every life event:
• Spend abroad in Euros and US Dollars without fees or charges by applying for a Travel account. You must have enough money in your travel account. To apply for a Travel account, you need an eligible sole current account and to be over 18. Other terms and fees may apply.
• Get updates on your credit score and insight on how to improve it. Your credit score data is provided by TransUnion and is only available to customers over 18, with a UK address.
• Discover our additional products and services, including mortgages, home and life insurance and loans in one place.
• Fast track your money goals with the help of our handy plans, tools and tips.


Important info

Please note, the app contains images when logging in that may cause a reaction in individuals who are photosensitive. You can switch these off for your device by visiting the settings menu and the accessibility menu where you will be able to find motion and visual control settings within the menu (note that this is not within our app, but on the settings of your device itself).

Our app is available to customers aged 11+ with a UK or international mobile number in specific countries. Be aware that some features and products have age restrictions and are only available if you’re over 16 or 18.

By downloading this app, you’re accepting our Terms and Conditions, which can be viewed at rbs.co.uk/mobileterms.

Please save or print a copy along with the Privacy Policy for your record.

Ratings and reviews

The app is functionally very good and I rely on it for banking. General in/out payments, cheque deposits and more are excellent. However, the developers keep adding options to the front screen that are unwanted and can't be hidden, for example 'widgets' and 'pots'. The names alone are infantile and infuriating but the inability to switch off the top level options and having to see these wretched things every time I log in is excrutiatingly irritating! Customer support was useless regarding this!

While the app normally works well, I have found a bug. I normally use my phone's fingerprint sensor for access; however if a change to the stored f/p is detected (whether real or due to a software update) I can no longer enter the app: the spinner just spins and nothing more happens. I have to reinstall the app to regain access. This also affects the NatWest version. Other banking apps I use (Nationwide, Chase) allow the alternative use of the password when this occurs.

This has the potential to be good but is let down by numerous errors and poor design. I currently can't use it because its forcing me to activate biometric authentication which results in "some kind of error" (that's literally what it says, it really couldn't be less helpful). The Cora system is just really bad, basically just an FAQ that's really hard to navigate. Many obvious things are just impossible to do, like change the reference on a SO - RBS thinks it can do it, but they're wrong.

What’s new

• Budget better and smarter with customisable Pots. Use them to set aside money from your main account for things like bills, shopping, or nights out.
• No more writing down your account details. In account settings, you can now copy each detail one by one at the tap of a button.
• For fixed term savings accounts, it’s now easy to set your reinvestment preferences. Just go to the term end info section.