HCF My Membership App

HCF Australia

About this app

HCF’s My Membership app is your trusted health partner in your pocket. It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience.

Download it now for:

• Claiming on the go – Make a claim in minutes with our quick and easy claims experience.
• Payments made easy – Stay in control with payments in advance and handy reminders.
• Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere.
• Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers.
• No-fuss cover reviews – Check your cover’s still a match for your health and life needs.
• Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours.
• Health cover companion – Easy access to health programs, offers, discounts and more.

The app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only.

Download it now and enjoy an app that’s genuinely made for members.

Ratings and reviews

If you read the review responses, HCF has been promising to fix MFA for nearly 2 years. If HCF were professional it would have been done a long time ago. New idea, disable MFA until it works. How hard is disabling a feature. When it supports individual phone numbers you can re-enable it. In the meantime the app remains unfit for purpose.

More often then not I log on the the app but it stays in "loading" mode. Really embarrassing when trying to make get a rebate. The dentist had to wait 30mins until I could open the app to use. I don't used standard the issue. I have the latest Samsung and my data is full so it has to be an app issue?

Updated 26 Feb 2024 and now it doesn't work. Not happy Jan! Message I get every time I try to go in: HCF keeps stopping. Update 24 April: I contacted HCF via the email address located here and they fixed the issue with the app and my Samsung Galaxy A5. Happy to say the app is now working well like it used to be. Well done HCF! Now a five star rating!

What's new

Thanks for using the My Membership app. In this release we've made some enhancements and fixes to improve our members' experience.