HSBC Taiwan

HSBC

About this app

Keeping your device secure: HSBC recommends that you only install apps from official app stores or install your own anti-malware software to protect your mobile device. You should decline pop ups, messages or emails containing links asking you to download an app, as it may be an attempt to install harmful software on your device.
Mobile banking app will collect and store the device identification code for security and verification purposes, and users install this app will be deemed to agree these relevant terms, for more information, include the permissions required from this app, please refer to: https://www.hsbc.com.tw/en-tw/ways-to-bank/mobile/
You can now enjoy a secure and convenient mobile banking experience with:
• Account Overview: view your accounts at a glance
• Move Money: foreign currency exchange, local currency transfer to HSBC or other domestic accounts, and payments for HSBC credit cards
• Soft Token: generate a security code for online banking logon or transaction
• Payee Management: view, add and delete payees
• Wealth Dashboard: track your investments in one place
• Equities Trading: invest in overseas stocks/ETFs anywhere, anytime
• Unit Trusts Trading: compare and invest in funds to maximize investment potential
• Manage Devices and Security Settings
• Log on with biometrics or 6-digit PIN
• Optimised for accessibility
For mobile banking services, please download HSBC (Taiwan) app.
For credit card services, please download HSBC Credit Card app.

Important information:
This App is provided by HSBC Bank (Taiwan) Company Limited (“HSBC Taiwan”) for use of existing customers of HSBC Taiwan only. Please do not download this App if you are not an existing customer of HSBC Taiwan.
HSBC Taiwan is regulated in Taiwan by Central Bank of the Republic of China for Banking services and investment activities.
Please be aware that HSBC Taiwan is not authorized or licensed in other countries for the provision of the services and/or products available through this App. We cannot guarantee that the services and products available through this App are authorized to be offered in other countries.

Ratings and reviews

The app has a very basic, straightforward UI. The English version is seamless, no localization problems that I get with other Taiwanese banking apps (they must have a good UX writer). My problem is that withdrawals take days to show up on my balance. It makes it hard to keep up my spending. I use several banking apps and only HSBC has this problem. Just fix it so that balance changes are reflected in real time, and it'll be a perfect app.

Having used both the Hong Kong and Taiwan versions of the HSBC mobile banking app, I am quite shocked to find so many functions available in the Hong Kong version missing in the Taiwan one. Most importantly, I am unable to capture my screen after a fund transfer, an inconvenience one could easily imagine. There is much room for improvement; please address these issues promptly.

Adding a solution to be able to log in on the website without the app would help a lot and also adding the full functions of credit cards instead of requiring a separate web-only login and platform. Furthermore, please allow Global Transfers via the app, so inconvenient to be forced to use the website every time

What’s new

To enhance your mobile banking experience, we’re constantly improving our app. This update includes:
• Bug fixes to improve user experience
Thank you for your support