HelloFresh: Meal Kit & Recipes

HelloFresh SE

About this app

The #1 meal kit app in the [Australian/New Zealand] app store! Loved by thousands of [Aussies/Kiwis] for weekly meal delivery of easy recipes and fresh ingredients. With HelloFresh, you can enjoy convenient prep and cooking with a menu of 33+ delicious recipes available each week. It’s meal prep made easy!

Keep your cost of living down (and your bank balance in the green!) without missing out on easy, delicious food – every week! With delicious recipes, quality food, convenient cooking and your weekly meal prep sorted, HelloFresh is so much more than just a meal planner. It’s the meal kit you need to level up your food prep game, all at a great price!

HOW DOES HELLOFRESH WORK?
- Plan your perfect menu: With our meal planner, you know exactly what easy meals are coming up on your menu. Select from a variety of delicious recipes, from dinnertime classics to globally-inspired favourites, with the flexibility to tailor your food to suit your needs; from vegetarian and vegan recipes to Calorie Smart and Carb Smart meals and more.
- Meal prep delivered: Get all the fresh, pre-portioned ingredients you need in every meal kit, with delivery straight to your door.
- Cook delicious and fresh food: It’s never been easier to meal prep and fill your diet with delicious cooking and easy meals. Customise the size of your fresh box to feed everyone at the table, and cook with easy, step-by-step recipes every time.

WHY SHOULD YOU USE HELLOFRESH?
We know how tedious – and stressful – grocery shopping, meal planning, meal prep and cooking is. Between rising prices, shrinkflation and sticker shock, food shopping at the supermarket these days is a recipe for disaster for you and your wallet.

That’s why we take the stress out of meal prep with our easy, fresh and simply delicious meal kits. So you can spend less time on prep and cooking, and more time doing the things you love – like enjoying delicious food!
- We create tasty recipes: Every week, our cooks create delicious, easy recipes, using fresh, seasonal ingredients. Enjoy meals full of the flavours you love, from easy classics to adventurous global fusion foods, there’s a meal to suit everyone with HelloFresh.
- We do the shopping for you: Tired of wasting time and money at the grocery store? We’ll be your meal planner and shopper, and get all the ingredients and recipes you need to you in a convenient weekly meal kit delivery.
- Delivery to you: Choose a day that works for you, and we’ll organise your fresh food delivery straight to your door. So easy! Our top-quality packaging makes sure your ingredients stay fresh all day, so you don’t need to be home at the time of delivery.
- Cooking you’ll love: With our easy recipes, you won’t need any fancy equipment or complex techniques. Prep and cooking are a breeze so you’ll be tucking into delicious food in no time!

WHAT WILL YOU FIND ON THE HELLOFRESH APP?
- A menu of 33+ recipes every week, with options to add or upgrade ingredients, update your dietary preferences and change your meal kit size to make each dish suit you.
- Step-by-step recipes for each dish, including a handy built-in timer that makes your prep and cooking easier.
- A flexible online account where you can choose your meals, change your fresh box size or pause, skip a week or cancel at any time.
- When you finish with your meal kit, you can sync the nutritional info with your Health app.

MORE THAN MEALS
With a delicious range of upgrade recipes available in HelloFresh’s meal kits, including Gourmet meals and food for more meal occasions like Sides, Brunch and Desserts – prep and cooking delicious food for any occasion has never been so easy!

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If you need help or have any suggestion, email us at [e-mail]. We'd love to hear from you. Follow us on Facebook fb.com/hellofreshAU and Twitter @hellofreshAU. If you like the service, please take a few minutes to review our app.

Ratings and reviews

I need the order invoice every week but their "Send Invoice" button doesn't work in app or on the web. I've had to call customer service *every week* for the last four weeks so they will send me my order invoice. There's no way to opt-in to auto-deliver invoices via email. Every week customer service says they 'put in a request' to fix this but week after week this remains broken. One rep, Joan, lied and told me that invoices aren't supported anymore, while others say it's a technical issue.

Terrible experience. I set up my account and selected a couple of meals but when I saw that the delivery time was 8 am to 8 pm I canceled it. Nothing was ever confirmed. Now I am being charged for a week. Hello fresh is a scam. The second you choose your first week's meal plan they schedual a second week immediately so you cannot back out of the first order.

I truly thought this subscription would be amazing, but the service was horrible. I never received a single delivery, and when they did "succeed" it was to the wrong address. They kept trying to charge my card, so I finally froze it. This refund process has been a 2 month issue. I have contacted them numerous times to no avail, and now it is a bank dispute.