I think the app works well and overall i enjoy the service. My complaint is that this service has an annual fee, service fee, and then tip on top..... I am willing to pay for convenience, but i feel like all of these fees are over the top and the service is not worth it when there is curbside delivery available for only $5.
The app itself is ok, but the service is questionable to say the least... Advertised free delivery is not really free since each order incurs service charge and optional tips. Plus I have no words in regards to item replacement... I've ordered ground pork, it was not available so the shopper replaced it with ground beef, pork, and veal. Not only I had to pay 50% more for the item, I also got 66% less of the product I ordered and the rest - goes to waste. Thus I'm deleting the app and not using the service again
Twice I've tried to use this app and apply a promo code. Said it had issues with my info so went back to adjust or double check and then my promo code was gone. After spending the time picking out items, putting in my info and then to loose my promo code... never using this app again.
I received rotten, leaking grapefruit in my last order and hardly anything was done to rectify this issue despite my emails. I paid a service charge, delivery charge, and tip (none of which was refunded or adjusted) yet I received rotten produce that dripped all over my other groceries. It was disgusting and the customer service was non-existent. I've used this service a few times before, but I won't be using this app or service again.
I really like how quickly I can get my groceries but I have had some issues with a few orders. Once a shopper replaced multiple items with more expansive items. How Instacart responded quickly to the issue. I do however think that the shoppers should submit a copy of the store receipt so that we get charged correctly when items are miss priced in there app. I'm also not a big fan of how long it takes then to charge my card after the pre-authorization drops off. Overall I really like what they are trying to do. There just needs to be a few tweaks made.
It overcharges you on substitutions if they're on sale. I bought an item that was on sale, multiple of them in different flavors, and when substituted even though it showed the sale price during substitution I was charged the non sale price on just those items. So I paid double price for some items in my cart when I got the sale price on that exact item.