
A Google user
Their customer service really sucks. Unless you upgrade to Pro they won't help with a problem. They just refer you to a help page with few answers. So if you have a serious problem, like logging in and can't upgrade to Pro, they won't help and you've lost the program and all of your passwords. Update. Their response is not correct.. I knew my master password but after an update it would no longer work. I emailed them many times but was constantly told that they would not help unless I was a Pro customer.. I could not upgrade to Pro status because the app would work. I ended up losing all password data.. they refuse to admit that it might be a problem with their program and would not help at all. In fact they would not answer the emails personally and only sent back pre-recorded responses This was a horrible experience and I'm glad I terminated and went somewhere else. I would never recommend this program to anyone. It was good when it worked but if you have a problem forget about it.
3 people found this review helpful
Not true. We had been helping this user regardless. He forgot both his master password & 4 digit PIN. We make it very clear both in app & docs, master password is your secret & without it nobody can decrypt your records including us. This provides 100% security. He couldn't remember master password hence this negative review. App works as designed.

A Google user
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I've been locked out of my account since the last update, have followed all the recommended advice in the FAQ section unsuccessfully, then attempted to email for further assistance only to be told after repeated attempts that there was an error; if the owner of the site, check the logs. I am completely lost without all the info stored in this app and am NOT pleased! Beware!!
3 people found this review helpful

Michael Brule
I have had this for years and have paid for pro. It's worked great until yesterday (when I noticed it). It says I need to pay for pro to add more then 50 passwords. Then I try buy it even though I already have it and it says I already have it. I tried contacting support but it won't let me do that either. What is going on with it??
Iron Dome
September 19, 2025
Hello there! could you please email us at info@irondome.app with your account email address to take a look at?