MySafaricom

Safaricom PLC

About this app

MySafaricom provides an easy and efficient way for customers to access Safaricom products and services under one roof. The app is available on both iOS and Android

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans

Ratings and reviews

App keeps crashing once opened, could you kindly look into it because a couple of people have complained about it dating back to 2023, meaning this is yet to be addressed e.g you click on homefibre it takes time to load then- continuously indicates that "something went wrong" . so it doesn't matter how many times you try ,you get the same message.

App is good but the when adding paybill favorites, it seems you can't add another favorite if it has the same paybill number although the account numbers are different. For example if one pays kplc tokens for different meters, the paybill is the same so you can't add more than one. Please fix this. Otherwise, it's a good app. *Fixed. Reducing my rating as it seems the app no longer works without an active data bundle. Used to be you could buy data packages as long as mobile data was on

Why should the App work only during day time, at night it also goes on sleep mode. You can't access the majority of the service, only feedback is Sorry, something went wrong. Please try again later. This need to be fixed it's an inconvenience.

What’s new

🎉 This update provides a couple of new features & enhancements:
- Data Dabo Dabo Bundles
- Updated Favourite Transactions Journey
- Ofa Moto