
Nathan Sloan
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Updating my review, adding a star. The trick to using the hyperbyte is to not pair it in Android. Just cancel the pairing request. If for some reason it doesn't sync again, you have to press and hold power until the lights cycle, then do it again. The app should find it after that. I'll add more stars as things improve. Stuff like this should be explained in the app.
7 people found this review helpful
straight smile, llc
July 12, 2022
Hello Nathan, we're sorry to hear about your issues with the HyperByte. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you.

Astrid
Listen, this app started off relatively easy. Everything worked fine with my 1-15 trays. After 15 you have to order the next ones, and when I ordered them there was absolutely no tracking. It says it'll take up to three weeks and it took way longer. Ever since I got rest of my alingers the app has been telling me "We're working on a solution" so I can no longer update my trays and schedule. Not sure how to fix this either as there's no other option for me to click.
3 people found this review helpful
straight smile, llc
July 29, 2023
We apologize for the inconvenience you've experienced with our app. We understand your frustration and want to help resolve the issue. Please ensure that you have the latest version of the app installed and try clearing the cache and data. If the problem persists, please reach out to our team at patient.byte.com/support.

Terrence McCaskey
My experience with the app has been awful!! When I check in it never saves the pictures I take. For some reason it asks for the photos without the aligners on last??? Meaning I have to take off my aligners which is very uncomfortable. This is after 10 minutes of trying to take pictures of the top my teeth with the aligners on? Also it never saves my check in for using my hyperbyte. I'll literally click it everyday and it un-clicks itself so I just dont bother anymore.
13 people found this review helpful
straight smile, llc
April 19, 2023
Hi there! We are always looking for ways to improve the experience of our customers. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support. Thank you!