My Medibank
4.6star
20.9K reviews
500K+
Downloads
Everyone
info
About this app
Better health means being better informed.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.6
20.6K reviews
Matthew Uliana
- Flag inappropriate
August 11, 2023
Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.
6 people found this review helpful
Medibank Private Limited
August 11, 2023
Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au
You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/
- Grace
Brian Ó Cuinn
- Flag inappropriate
October 13, 2024
Great app, very easy to use. The chat feature is so much easier than waiting on hold on the phone. One issue I had was uploading claims at times. However their customer care suggested clearing my cache files for the app and that worked a treat. So if you're running into an error with submitting a claim, try that.
1 person found this review helpful
Medibank Private Limited
October 14, 2024
Hi Brian. Thank you so much for your lovely review. We are happy to hear you are finding the app easy to use. What a great tip! Take care. Kind regards Robin.
Xin Tian Lee
- Flag inappropriate
October 10, 2024
It used to be slightly slow but it has improved since last year. It is now really smooth. However it would be great if it lets me lock in using a pin number instead of always having to type my password.
Medibank Private Limited
October 10, 2024
Hi Xin Tian, thanks so much for taking the time to review our app! I'm glad you're loving our improvements and I'll pass on your feedback about the pin! - Cath
What's new
We’re continually enhancing your experience in the My Medibank app. This update includes enhancements and bug fixes to keep things running smoothly. For the best experience, make sure automatic updates are enabled to stay up to date with the latest features and improvements.
