
Iki生き甲斐
Had to call my mother to get funds onto another banking app because I didn't receive the card yet(it's been more than a month) AND the mobile app was telling me "The service is unavailable at the moment". The support took 8 literal hours to reply. Absolute waste of time and money. If I could rate negatively, I would.
1 person found this review helpful
Optima Bank OAO
17 April 2025
Hello! We're sorry to hear that you had a negative experience using the app. We are constantly working to improve the stability and usability of Optima24. Please contact us via the support chat in the app or by email at nash_dirizher@optimabank.kg — we will do our best to assist you as soon as possible. Thank you for your patience!

Porter
The app is nice but the bank is atrocious. We've lost 1000s of dollars in fradulent transactions and were told to contact the shops where the transactions happened for refunds instead of the bank bothering to contact the shops for refunds themselves. For some of the transactions such as Facebook it is sometimes impossible to directly contact support and as such it may be crucial for the bank to take action. We are devastated and don't know what to do.
Optima Bank OAO
18 April 2025
Hello Porter,
We kindly ask you to provide more detailed information about your issue by emailing us at nash_dirizher@optimabank.kg and including your Client ID. We look forward to continuing our cooperation and improving your user experience.

Ivan SkinneR
Can't say anything good things about this bank and app. The functionality of visa2visa transfers has stopped working. The support played football with me for two weeks without solving the problem. They blamed the recipient's bank for everything, although nothing reached him. As it turned out, the problem is massive, the recipient banks are different, and the support brazenly lies to its customers. Delete, close the account and never contact again.
5 people found this review helpful