PitBoss+

PumpSpy Technology

About this app

Works with PitBoss+ WiFi devices (Smart Outlet and WiFi Backup System)

PitBoss+ turns any ordinary sump pump into a remotely monitored smart sump pump system. Never worry again if your home is protected from flooding!

This app enables you to interact with PitBoss+ WiFi devices (Smart Outlet and WiFi Backup System) installed in your home.

The PitBoss+ app alerts you in the event of your sump pump malfunctioning, high water alert, power loss and other important events. You can act to prevent water damage before flooding can occur. View real-time current conditions, pump activity and alert status.

Ratings and reviews

The system apparently stopped updating the servers on 4/8/23, and I can't even view the cycle history anymore. Signing out and back in didn't help. Reconnecting to my wifi didn't help. Plus, the app is so painfully slow even on a Galaxy S22 ultra. It also doesn't update that my sump lost AC power until the battery backup dies completely. Good concept, but since 4/8/23 it's been a pretty useless thing. Other than that, the pump works just fine.

The app makes if very difficult to contact customer service, they use Facebook for chat and the app makes it difficult to get the voice line. Calling results in a wait for a call back. 1st device was bad, the 2nd had been set up on the pump contractor's account and the only way to reset the device was another call to customer service. Once installed, it works fine but after a power outage it takes several hours for the device to come back online instead of connecting immediately.

Can't log in (says password is wrong), can't reset password (says it doesn't recognize the email), can't create an account (get an error message everytime). Uninstalled and reinstalled, no luck. I'm 100% sure the email is correct as I only have 1.