
J. K.
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Push notifications don't work after moving to another address. I can see what is handled by the sorting machines, but no notifications. On our previous address it worked perfect for mail and parcels. The chatbot doesn't work for this problem :(

Google User
Can no longer rename incoming shipments. Delete the tracking code from the input field and the code immediately pops back in. Undeletable/unchangeable. Very strange. Have also not been able to input commas in the rename field (for years), I made do by inputting a period instead, but also very weird. What always happened if you typed a new name, but accidentally input a comma, the change was undone and lost. Would then have to retype the new name completely.
PostNL Holding B.V.
February 17, 2026
Hi, dank voor uw feedback! We zijn druk bezig deze bug op te lossen.

Pouros
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False pop-ups, tracking with no updates, tracking links that don't show up even tho I have added them manually. Tracking info happens to be wrong allot of the time, packages that are wrongly delivered to a not selected service point instead of home. rather annoying commercials. it's not all bad, I will still use the app for it's post tracking. but the functionality has not improved over significantly the last year's usage.