RaiPay

Raiffeisenbank, a.s.

About this app

BASIC INFORMATION
RaiPay is Raiffeisenbank's banking application that allows you to add Mastercard debit and credit cards from Raiffeisenbank, in order to make contactless payments by mobile phone or contactless withdrawals from ATMs. In the application, the client can see additional information about the card and transactions, as well as set the level and form of security or appearance. It is designed for mobile phones with Android version 7 and higher and supporting NFC technology (HCE type). It is necessary to have active Raiffeisenbank mobile banking to add cards.
You can find more information at https://www.rb.cz/raipay

LOGGING INTO THE APPLICATION
To access card information, transactions and application settings, you must log in to the application with your password or fingerprint.

INTERNET CONNECTION
A data or Wi-Fi connection to the Internet is required when activating the application, adding cards and logging into the application. When paying or withdrawing, you no longer need to be online, just have the NFC antenna on.

PREFERRED CARD
If you have multiple payment cards added to RaiPay, set one as the default, from which payments and withdrawals will be made automatically. If you want to make a payment or withdrawal from a card other than the default one, just start the application before the event, choose another card and only then bring your phone to the terminal or reader.

PAYMENTS AND THEIR SECURITY
It is not necessary to start the application before paying (if it is set as the default for NFC payments). We recommend unlocking the phone before payment (using a fingerprint, PIN, etc.), then you only need to attach the phone once (for payments up to CZK 5,000). If you forget, the app prompts you to unlock your phone and bring it to the terminal again. For payments over CZK 5,000, you will be prompted to enter the application password and attach it to the terminal again.
If you want to pay faster, you can set the app to verify your identity in advance. When paying, just tap on the "Confirm payment" action, enter your password or fingerprint and hold your phone to the terminal.
If you want to pay more securely, you can set the app to require verification for every payment. We recommend verifying your identity again in advance by tapping on "Confirm payment".

Ratings and reviews

Im disappointed. Tried for over 30min to activate my card. Not successful. Before Im able to activate anything, the app is kicking me out due to inactivity while Im actually there and waiting for email with the code. Catch XII.

Not sure it's due to the app or my phone, but payments are usually a bit slow (almost 5s sometimes) and people can get impatient or in worst cases the terminal just aborts before Raipay validates the payment, which is annoying. Also often have difficulties to obtain a proper connection when I want to look at card details (entering a login loop). Otherwise, started to get used to it and very useful app.

App generally works (unless there is some battery management in place preventing app to communicate! in the background), but payments take way too much time compared to Google Pay, it is possible to wait up to 10s as the app communicates with the backend, especially in case of larger payments, that needs confirmation by passcode.

What’s new

Děkujeme za využívání RaiPay. Aplikaci pro vás vylepšujeme. V nové verzi jsme provedli technické změny související se zabezpečením aplikace, které si vyžadují její aktualizaci na vašem zařízení.