RB Klíč

Raiffeisenbank, a.s.

About this app

The RB key is an application from Raiffeisenbank that allows you to log in securely and conveniently to internet banking or make it easier for you to confirm the instructions you want to carry out in internet banking. In addition, the RB key allows you to restore access to Raiffeisenbank applications using identity documents and biometrics without visiting a branch.

You can simply authorize payments using your fingerprint or face scan, then confirm other operations with a PIN in the RB key application.

The technical requirements

Activation of the application is conditional on the bank of set authorizations in Internet banking.

The app is available for Android (version 9.0 and up).

How does it work

When you want to log in to Internet Banking or make a payment in it, a "push notification" will appear on your mobile phone screen, i.e. a short message with a summary of the transaction that requires your authorization.

After clicking on this message, the RB Key application will automatically start and display all the details of the signed transaction. You can sign transactions even if your mobile device is currently without an internet connection.

Ratings and reviews

Bad transition from SMS validation. Family members holding additional credit cards have to visit a branch together with the account holder to get the app paired with the account. What a waste of time and money, especially for people living apart. Further, it is a problem if the phone system gets reinstalled after a system problem or if phone gets replaced because of malfunction.

Horrible, horrible, HORRIBLE!!!! They cumbersome birth date choosing dialogue instead allowing just to simply enter it from the keyboard is just a tip of the iceberg. If you do not own a passport or a driving license, you are doomed, no online banking for you. And all that just because you tried to reinstall the huge banking app.

Terrible experience. Just to have to download two apps to access one bank account seems a bit too much for me, but the countless errors I have encountered while trying to verify my identity left me out of options, but to verify myself at a branch in person, which annoys me the most. Simple messages as "Communication error" leaves you with no clue as to what's going wrong. Just let me access my money for Christ's sake!

What’s new

Aktuální verze aplikace přináší další zabezpečení v procesu reaktivace RB klíče.