
Dow Fredrickson
Frustration with the app. For whatever reason, the app. will require me to enter my password at seemingly random times. It wouldn't be an issue but it only seems to happen when I am nowhere near my notebook with all my passwords in it. Trigger times seem slower than they should be. I have mine set to take 2 photos. The first photo seems like it's a little late and the second seems like it misses the animal more times than not, even when the animal is/was walking directly away from the camera.
Hello Dow, thank you for sharing your feedback regarding the delay in taking pictures. We recommend adjusting the delay and sensitivity settings. To better assist you, we have forwarded your concern to our team, and they will be reaching out to provide further assistance.

William Rhoderick
I don't know what's going on but this last month (Aug) has been terrible. I can see the cameras communicate, but the App is not working. I asked for a picture each communication .. nothing. I have made sure all updates current, uninstalled and reinstalled, logged out/in and NOTHING. I'm paying for unlimited and get nothing. my cameras are 2 hours away, so I count on the app to work!!! thinking of going with a different camera system as this is terrible and don't get me started about the support
Hello William, we appreciate you sharing your experience and would like to know more about the challenge you’re facing with the app and receiving pictures. Please reach out to our support team so they can investigate further and assist you directly.

Jared Weidler
Everything about the service is garbage, the camera, the app, and the customer service. The camera is less than a year old and I've lost everything twice. I had to purchase two new SD cards to replace them. I purposely got the camera with the additional battery pack because it's over two hours away. I constantly need to drive up there and "restart" the camera on MY dollar. They have a faulty product and customer service. Myself, and my friends/family will be going to a competitors brand.
Hello Jared, We appreciate you sharing your experience. We strive to provide reliable performance, and we understand that your experience did not meet the level of service we aim to provide. Communication challenges can sometimes be related to external factors. We want to invite you to contact our support team so we can assist you further.