
A Google user
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Great app for work commute. Surprisingly, I get a match 95% of the time! But, the main problem lies in the fact that the scoop drivers are NEVER on time. They come anywhere from 10 to 20 min late, and some don't even bother to atleast text that in advance. I have to book very early slots to account for this delay. Since I can't rely on the fact that they'll be late, I do get ready and wait for them even on a early slot. I know it's not an app problem. But, I hope scoop can work around this :)
12 people found this review helpful
Scoop Commute
January 25, 2019
Harsha, Thank you so much for the great feedback!

A Google user
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I presume they will go out of business soon, I don't see how they still operate based on my experience. I NEVER match, despite huge match windows. I reached out to Scoop care a few times, but there is nothing they were able to do. Prices have increased twice in recent months, about 150%, with zero communication about it. The app is inflexible and has many deeply frustrating restrictions eg, if you don't match as a rider and cancel your request, you can't then see the rider shortlist. Hate it.
1 person found this review helpful
Scoop Commute
October 31, 2019
Thank you for taking the time to leave this feedback and we are sorry to hear about your recent experiences with Scoop. If you have any additional questions about your account specifically, regarding pricing changes or match rates, we would be happy to look into it further. Please reach out to us at support@takescoop.com.

A Google user
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A few times it was great. Drivers on time, got to my destination. 85% of the time im getting cancelled on, leaving me to scramble to find a way to work. Or i dont get matched at all. Or the drivers just dont show up. Or Scoop sends them to the drop off place for pick up, this was experienced after being matched from the short list. I would not recommend this app to anyone. The reason it gets 2 stars is because of the few good experiences I had and customer service was helpful and responsive.
3 people found this review helpful
Scoop Commute
December 20, 2019
Hi Aster. We're sorry to hear of your experience while carpooling with Scoop. If there is anything we can help out with just reach out to our ScoopCare team at support@takescoop.com and we'll be happy to assist.