Trinity Metro On-Demand

Via Transportation Inc.

About this app

Think of Trinity Metro On-Demand as a whole new way to get around Fort Worth — a ridesharing service that’s smart, easy, affordable, and green.

With a few taps, book an on-demand ride in the app and our technology will pair you with other people headed your way. No detours, no delays.

How it works:
Book a ride on your phone and your vehicle will meet you at a nearby corner. Other passengers will get picked up and dropped off throughout your ride, and you get to save cash and reduce carbon emissions.

What we’re about:
SHARED.
Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

AFFORDABLE.
Aggregating people into one vehicle brings down prices. Enough said. Eligible users can also pay using pre-tax transit dollars through approved commuter benefit debit cards.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride.

Questions? Reach out at [e-mail].
Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

Ratings and reviews

well to start i do love the app. I've met some great drivers and have gotten help in situations where without them I wouldn't be in a good position. that's the good things I had to say. now the bad. I've experienced some hiccups when it comes to the scheduling and some customer support hasn't been very forgiving or helpful. I've also had weird moments where if I set up a scheduled time at least a week in advance the pickup location and/or time would not be the time I selected.

Gets worse every time I use it. Finally canceled a ride that was "4 minutes away" for over an hour. This happens every couple of times I use the app, but I didn't have time to wait so I canceled and they still charged me. How is their inability to quote a correct time my fault? I'm out that money and the time I missed for being late to work. If I'm using this app, clearly I don't have money to throw away like that.

There aren't many drivers, wait times are long, the drivers are slow, but worst of all the app is terribly dysfunctional. Today it didn't even notify me they had arrived until 5 or 6 minutes after, by which tome they had already left, and it didn't notify me they had already left until I was already out there looking for them like an idiot when they weren't there anymore for another 3 or 4 minutes. Fix your app. Get more drivers. This is pathetic.