ServiceChannel Provider

ServiceChannel

About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Ratings and reviews

multiple issues ranging from locking user out to closing job early. we're supposed to call the provider when we run into issues but they don't ever answer their service line. most of the time it says call back later. don't know if it's the app issues or service provider issue(home depot). but it seems like the app is a set up for failure for the provider (home depot in this case) to be able to say that the contractors didn't fulfill the requirements therefore they won't be paying.

I use this app for Street Sweeping Sams Clubs parking lots. And the majority of this is frustrating. Delayed timings into sending work orders, My physical phone itself booting me out and saying this app has bugs in it. Not saving current progress, or not even checking me out of my work order the next day coming in and running over 24 hours on the clock timer. But I've only found a temporary fix to it. Just uninstall and reinstall the app again. Putting in the Work number

constantly having issues, errors so it won't allow me to check in along with it saying I'm too far away to check in/out when I'm literally in the building. also, it sends a notification everytime (it looks like you left) I minimize it which I fall for everytime and have to dig my phone out of my pocket. the amount of time I've wasted is ridiculous along with delayed payments due to it not letting me check in/out. As of now its at 2 stars, hello designers!

What’s new

NEW
- When an FTM technisian attempts to check in to a WO while there is another check in on a different WO, the system now displays an updated message to inform the technician about the conflict. Press Cancel to close the message without any changes. Click Check Out to be redirected to the checked-in WO for next steps.
FIXED
- With the device switched to Hungarian, some information on the Log In screen was incorrectly displayed in Romanian, leading to confusion for Hungarian-speaking users.