
Frank James
I don't write reviews, but this service has compelled me to do so. I've only had the service as of yet for around a day and a half, and I was already having issues where it was stuck "shutting down" and I could not login or even use the service for a period of time. When I first sent a message to support regarding that, they were fairly responsive but when I requested a refund things went very quiet in the email thread only to deny said request hours later. I've ended up disputing the charge.
15 people found this review helpful
We deeply regret the negative experience you've had with our service, and we're truly sorry for any inconvenience caused.
We're committed to addressing such issues promptly and effectively, and we'll be reviewing our support processes to prevent similar situations in the future.
Thank you for bringing the issue to our attention.
The Shadow Team

Casual Connor
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When it works, it's perfect. I never have any lag and love playing on mobile. The issue I run into is that most of the time when I launch a game I keep getting a message "applying new resolution" then the game freezes and the message keeps prompting. Looking at other reviews it does not seem like I'm the only one running into this issue.
4 people found this review helpful
Shadow SAS.
31 January 2021
Hi Casual Connor, thanks for the review and feedback! I'm glad to hear that you love playing PC games with Shadow on your mobile device. I'll be sure to pass your feedback to our Dev Team for review. We appreciate your support!

A Google user
Shadow itself is great, but I just have 2 complaints about it. 1. Playing on an Nvidia Shield, I've used Steam streaming. if you long press the start button, an overlay shows and turns the controller into a mouse. Shadow on the other hand relies on Steam to pick up the controller and apply a mouse config to it. Which doesn't always work. Can the controller act as a mouse on the app level? 2. Video is pretty smooth. Input is laggy and misses single presses often. Wired net and 50mbps. So why?
3 people found this review helpful
Shadow SAS.
22 January 2020
Hi Ryan, thanks for writing this review. I'm sorry to hear that there are some discrepancies while using the controllers vs mouse. I'll be sure to pass this onto our developers for further investigation and review!