Smile App

Helvetia Versicherungen

About this app

🇨🇭The No.1 in Switzerland🇨🇭
With over 170,000 customers, Smile is the largest direct insurance company in Switzerland.
Become part of the digital insurance revolution now and benefit from fair premiums flexibly as a monthly subscription.

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Everything about the Smile app at a glance:

🎁 Free smile.shopping insurance.
We're giving everyone online shopping insurance so you can experience insurance for free. Simply download and activate the app.

📱 At hand anytime and anywhere
Policies, invoices, damage reports - all in one app!

🤑Reward & Entertainment
It doesn't matter whether it's safe driving or a recommendation. We'll reward you with Smile Rewards points that you can convert to cash.

❓ Always there for you
Whether via chat, e-mail or telephone. Our Customer Care Team is always there for you.

☂️More protection
Do you miss something? You can use the app to add a new insurance product quickly and easily.

With the Drive Coach app service, you can analyze and optimize your driving behavior on every car trip. The Drive Coach gives you personal tips to improve your driving style and benefit even more.
The heart of the new app feature is the drive score. The better your drive score, the more you will be rewarded. With points that can be redeemed for cash.
At the regular Drive Coach Competitions, you can compete against other Drive Coach users and see who drives more safely. For each competition there are different rewards in the form of Smile Rewards to win.
The dates of your journeys have no influence on the premium or claims management. The Drive Coach is only there for your safety.
Also included:
• Overview of your car journeys with map view
• Information on deflection, acceleration, speed and braking behavior
• Personalized tips from your Drive Coach for more safety while driving
• Regular competitions to measure yourself against others
• Weekly Rewards points for safe driving, which can be exchanged for cash.

Ratings and reviews

After a bit of back and forth with customer service, here's the problem. The app will automatically chose your language based on your phone but defaults to German without any way to change it. So me, a francophone with an English phone (why ? because I just prefer it) has to do with the German version without being able to switch anything. The worse is that the languages are coded ! Just inaccessible because of some dumb design decision.

Good idea but: - it's not possible to choose the language - the app considers train rides as car rides and gives them a bad score because of the speed. Still a lot of work to be done, so go for it! 💪🏼

Unreliable app and company. I never managed to update my payment solution even after 3 attempts discussing with customer care. Bad service. Now they want to charge me fees because late payment... While their app doesn't allow me to pay. I am cancelling all my contracts.

What's new

Das neuste App Update beinhaltet das Beheben von Problemen und Crashes.