The General® Auto Insurance

The General Automobile Insurance Services, Inc

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

Overall, if you can deal with the pricing of the company itself, the app is actually really smooth and convenient. Just about anything you can do with an agent, you can do yourself on this app. Make any policy changes, just quotes, get a copy of all your cards or just have access to the digital version to show. I didnt set up notifications except text payment reminders, and even that is just once, the dont pester me at all. High prices for terrible coverage, but really decent app.

I've had progressive for most of my life but it became way too expensive after years of being with them. Rates kept going up even though I've been accident free for +10 years. I made the switch to the general and now I pay half of what I was paying originally. I also love having the option to choose my due date for my bill. The app is super easy to navigate and I love that I don't have to search the entire app for my policy number. It's just there in the corner once I open the app

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it's not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn't help. Can't go to the regular website either because it brings up an error. I saw that in a previous review, someone was having an issue logging in, and they got a response that it was no longer an issue, but IT IS! I'm very frustrated with the whole thing.

What’s new

We’ve enhanced account security and improved the reliability of account access. This update helps better protect your information and supports upcoming sign-in improvements. Enjoy the upgrade!