Vonage Business Communications

Vonage

About this app

• Maintain a single business identity when calling, texting or video conferencing.
• Communicate your way with calling, texting or video conferencing anytime, anywhere.
• Play or read voicemails and even manage settings on the go.
• Activate Call Forwarding or “Do Not Disturb” status
• Import, view and edit contacts across multiple devices

The Vonage Business Communications mobile app is available at no additional charge. Existing VBC customers just log in with their username and password. (Data charges may apply to mobile app usage depending on the mobile plan)

About the service:
Vonage Business Communications (VBC) unifies calling, messaging and meetings worldwide to provide seamless communication between customers and employees using a flexible cloud communication platform. The VBC Mobile App enables on-the-go employees to stay connected no matter where they are in the world. They can maintain a single number across all devices so they can be easily reached by colleagues and customers. VBC reduces monthly phone expenses, enables centralized billing and does not require annual contracts.
To view our Terms of Service please use this link: https://www.vonage.com/business/legal-policy-center/business-cloud/tos/

Ratings and reviews

Overall, it performs the basic functions required for a companion app for my desktop phone. If this was my primary access to business phone lines, I would probably switch carriers. It's not as reliable as I'd need it to be, and it behaves differently on cell networks and WiFi. A daily annoyance is that notifications don't open the app. It's particularly annoying that voicemail notifications don't open the app. With every update I cross my fingers, but it has remained annoying for 5 years so far.

I mean, it actually works (unlike the Windows app that refuses to even detect an ol'-skool analog 2.5mm microphone [that the rest of the OS can detect]). Nevertheless, since installing this app, when I get incoming regular (cellular (non-Vonage) calls, I must now unlock my phone to answer those. And I can't figure that out. It's like installing this app is now somehow interfering with the stock telephony app.

App problems: 1. Mic mutes when I open another app or screen is turned off. 2. App is glitchy with Bluetooth head set. 3. Couple of second delay when answering calls. Vonage Problems: After upgrading to the SMS texting service, I was informed that the texting service had crashed & wasn't going to be back up for 90 days. Vonage will still be enforcing my contract for this service, so I am being charged for a service that I am not receiving & will have to pay a fee if I want to cancel the service