
Jesse Goodrich
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Updated: Make sure you manually update the app after downloading it. Couldn't transfer money between checking and savings in the app before having to manually update. Most of the info on transactions is now just gone, just that you had a "POS" transaction with the amount and no further info on where the charge came from. You also can't set up biometric logins anymore. Which sucks cause I liked doing that before. Old App worked great the entire time I used it.
4 people found this review helpful
Westerra Credit Union
26 August 2022
Hi Jesse, thank you for your feedback and for updating your review. We're sending your feedback about the POS transaction info missing and biometrics to our team. If you're still having issues with transferring money between accounts, please email us at Email@WesterraCU.com. Thank you

Heidi Black
Works ok for what I need it for, especially after update, I can now make a transfer between all my accounts. The only complaints I have would be having too short of a time to look at my accounts before logging me out, and not being able to use fingerprints to login. I also want to feel more confident that my accounts are accurate seeing that they do not match what's online.
1 person found this review helpful
Westerra Credit Union
2 November 2022
Thank you so much Heidi for review. We are glad to hear that the app is working after the update and have sent your feedback regarding login time and fingerprint login to our team. If you have any features you would like to see or other ideas, feel free to email us at Email@WesterraCU.com. Thank you

Eric Johnson
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Your session forces log off after a minute within the app. I am unable to fully review my transactions without being forced off. In addition, not all of my transactions are being fully decript in where it took place. Not happy with update at all. Quite frustrating for costumers when it comes to dealing with personal finances, you would expect there to be some functionality, especially when it comes to reviewing bills, simple transactions, etc... The livelihood of easy banking feels compromised.
7 people found this review helpful
Westerra Credit Union
14 November 2022
Hi Eric, thank you for your feedback. If you're still having issues with the app, please email us a description of what you were trying to do or the error you're getting at Email@WesterraCU.com, so that our team can troubleshoot it. Thank you