
Jean-Michel Guay
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When a cie can't manage to do a thing as simple as making an app in which you can connect to your account, I am REALLY compelled to go see another insurance cie. It doesn't even send a verification code to neither my hotmail nor my gmail account. Way to go iA. App uninstalled.
1 person found this review helpful
Industrielle Alliance
July 15, 2025
Hello Jean-Michel, we’re sorry to hear that you haven’t had a good experience with our mobile app. If you would like to resolve this issue, please call our technical support team on 1-888-666-8173. In some cases, making a simple adjustment to your security settings or performing a manual verification can help resolve the issue. Thank you.

Dude Duder
I paid into the account and the money isn't there , every time yiu try to sign in there is an error code, after 3 or 4 attempts you get to see that there is a mistake on your account and good luck trying to contact anybody about any issues, they play phone tag until you are so frustrated yiu hang up
Industrielle Alliance
June 23, 2025
Hello, we’re sorry to hear that you’ve experienced issues with your account and connection attempts.To help resolve this situation, we invite you to contact our support team at 1-888-666-8173. Our agents are available to assist you and address this type of issue efficiently.Your feedback is valuable and helps us improve. Best regards.

Prince H
worst insurance company ever and service is extremely extremely extremely extremely bad and poor , with you previous insurance, i could go anywhere and submit the receipt, but IA, my option is extremely less .
Industrielle Alliance
August 4, 2025
Hello Prince, we’re sorry to hear that your experience did not meet expectations. We’d appreciate the opportunity to better understand what happened. Please email us at social@ia.ca with the details of your situation. We’ll ensure your message is forwarded to the appropriate department for prompt follow-up. Thank you, and have a great day!