mybyram: Medical Supply Orders

Byram Healthcare Centers, Inc.

About this app

Accessing your Byram Healthcare account is quick and secure. You can use facial recognition or your fingerprint for added convenience. Here's what you can do once you're in:

Reorder Easily: Quickly reorder products you've ordered before with just a few clicks.
Flexible Supply Options: Order supplies for 30 days or 90 days*, depending on your needs.
Browse & Add Products: Explore our product catalog and easily add new items* to your order.
Order Tracking: Track the status of your order, including shipping details, so you know when to expect your supplies.
Access Order History: View your previous orders from the past year, making it easy to track your history.
Secure Payments: Make payments securely using your credit card, Google Pay™, or Apple Pay™.
Update Account Info: Keep your account details up to date, ensuring accurate information.
Manage Physician and Insurance Info: Conveniently manage your physician and insurance information in one place.
Live Chat Support: Get your questions answered and receive support through our Live Chat feature.

* Please note: Not all healthcare insurance plans allow new products to be ordered and/or the ordering of 90-day supplies.

Ratings and reviews

The App works and I get notices about some parts of my order. I have had issues getting supplies within a normal reasonable amount of time. My last order took a month to get because no one from the company could be bothered to call me about an issue they had. Everything I did was correct, they messed up the order. It had to get fixed by me getting a manager to contact the back office to fix some random computer issue they had.

While I'm thankful that there is such an app to order supplies, the UI is horrible. Its navigation is confusing. They have the standard "cart" icon for showing how many items in your cart, but you can't click on it to have it show you what's in there. The "Dexcom G6 CGM supply kit per month" item that shows up in past orders even though I haven't officially ordered it. It must be a combo for their end only. That shouldn't be where the customer can see it if that's what it is. Make it better.

Super easy reordering app. Once the account is set up, requiring a security email from Byram that can be sent by request from the live chat, it's super easy to reorder supplies. An easy to use, attractive app, no freezing or lagging. It has easy to find account details that are easy to update. Multiple contact options for every stage of reminders and options so that one isn't bombarded with unwanted reminders but still will get the type (email, call, or text) that one wants.

What's new

New features & functionality: Ability to view, print and download Byram account statements and itemized invoices. Allowing Medicare orders with up to 30-day supply remaining (was 10-days). Provide alternative products for discontinued items. User experience improvements include activating a spinner when data is loading and preventing double tapping of submit buttons. Framework updates to the latest versions, plus various bug fixes and performance improvements.