Genesys Cloud Communicate

Genesys Cloud Services, Inc.

About this app

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

Ratings and reviews

very poor app. many features are missing. in recorded conversation customer number is not visible, the recording cannot be downloaded or shared. in a call log on incoming call there is no "hook and direction" icon. you cannot create a contact in app, and so on...

It is unforgivable that in this day and age, a major voice company like this does not have smart assistance integration. I should be able to tell my phone to contact a client or a specific phone number using your app, completely hands-free. Without that, cell phone plans are $25 a month at T-Mobile with magenta if you have more than four lines. For an enterprise solution I do not understand why anyone would use pure cloud without this.

Outstanding! No, the app does not have the full functionality of the web services, however all I needed/wanted was the ability to send out phone calls with Genesys through my phone... Which this app does perfectly

What's new

* Added supportability logging with an option to enable under Menu -> Supportability to assist with troubleshooting.
* Improvements to outbound calling
* Translation updates