Genesys Cloud Collaborate

4.0
106 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Genesys Cloud™ Collaborate is an enterprise collaboration app for Android devices.


Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.


Features
• Access employee profiles in a cloud-based directory
• Search colleagues by name, title, skill, and qualification
• Update your profile from within the app
• Create a favorite list of company contacts
• Call, email, and chat from within the app
Updated on
Jul 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted
4.0
106 reviews
A Google user
January 31, 2020
*Dear Support, pretty sure your app doesn't support login with Microsoft if you have a third party saml 2.0 and/or 2FA enabled. You're welcome for the free troubleshooting.* When signing in with a Microsoft account, you are put into a sign-in loop, so the app is completely unusable. Hopefully will be fixed soon.
9 people found this review helpful
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Genesys Telecommunications Labs, Inc
March 30, 2020
Hi Paul, sorry to hear you had a bad experience! We've received word from a customer through the official support channel that the issue is resolved. Please try again, and if you experience further trouble, please reach out to your organization's designated contact for assistance. -- Carlton
A Google user
January 22, 2019
As a Contact Center Manager, I thought this app would do wonders for me. However, it does not work with my Samsung Note 8. I have emailed support several times within the year and have yet to receive any type of response.
12 people found this review helpful
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Genesys Telecommunications Labs, Inc
July 9, 2019
Apologies that your feedback slipped our notice. We tested it on the Samsung Note 8 and it appears to be working correctly. If you continue to have issues, please contact your PureCloud Designated Contact in order to create a support ticket. You can access the app FAQ at https://help.mypurecloud.com/articles/purecloud-collaborate-for-android-faq/
A Google user
August 17, 2019
#1-The app logs me out without warning. Im unaware until an employee has to call me and ask why im not responding to their chat. #2- Saved status means nothing as 60secs later, i will be back to "unavailable" again. Please fix these bugs as they have HUGE impacts on busy supervisors!!!
13 people found this review helpful
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