ServiceDesk Plus SaaS HelpDesk
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7.69K izibuyekezo
100K+
Okudawunilodiwe
Kulinganiselwe ngo-3+
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Mayelana nalolu hlelo lokusebenza
I-ServiceDesk Plus Cloud ye-Android ikuvumela ukuthi ufinyelele edeskini lesevisi yakho ye-IT futhi wenze imisebenzi eminingi kusuka kufoni yakho ephathekayo. Manje usunganikeza ukwesekwa okungaphazanyiswa kwe-IT ukuqeda abasebenzisi nganoma isiphi isikhathi nanoma ikuphi usebenzisa amadivayisi wakho weselula, njengoba nje ubuyokwenza ku-ServiceDesk Plus kuwebhu. Uhlelo lokusebenza lweselula lwenzelwe ukuvumela ochwepheshe ukuthi banikeze izinqumo zokuqeda abasebenzisi ngokuthola isithombe esigcwele senkinga esiseduze, ukusebenzisana nabanye ochwepheshe, ukuhlinzeka ngezimvume ezidingekayo, ukuthola izixazululo ngqo kusisekelo solwazi, nokuxoxa nabasebenzisi bokugcina kuselula uhlelo lokusebenza uqobo. Uhlelo lokusebenza lusiza nokuskena nokuphatha amafa amaningi ngasikhathi sinye. Phakathi kwamanye amakhono, futhi kuyindawo enhle yokugcina ithrekhi yazo zonke izimemezelo.
Nazi ezinye izici zohlelo lokusebenza:
● Dala, thatha, nika, hlanganisa, sombulula, futhi uvale amathikithi e-IT futhi wazise abasebenzisi.
● Landelela isikhathi osichithe ngokungeza ama-worklogs.
● Faka futhi uphendule izicelo ezinamathiselwe.
● Sebenzisa ukwesekwa kwemodi yasebusuku nemini.
● Enza ngendlela oyifisayo ukubuka imininingwane yamathikithi ngezinkambu ozithandayo.
● Lungiselela i-IT service desk KPIs usebenzisa amakhodi wokuvala kanye namazwana wokushintsha kwesimo.
● Qapha umkhiqizo wochwepheshe be-IT nesibali sikhathi sokusebenza ngaphansi kwemininingwane yokucela.
● Dala ama-athikili wesisekelo solwazi ngokufometha okunemibhalo ecebile.
● Sebenzisa izindlela eziningi zokungena, kufaka phakathi ukufakazela ubuqiniso be-SAML.
● Yenza inkambu nemithetho yefomu lapho ungeza noma uhlela isicelo.
● Gcwalisa ngokuzenzakalela incazelo yethikithi lapho abasebenzisi bephendula kochwepheshe abavela kuhlelo lokusebenza.
Nazi ezinye izici zohlelo lokusebenza:
● Dala, thatha, nika, hlanganisa, sombulula, futhi uvale amathikithi e-IT futhi wazise abasebenzisi.
● Landelela isikhathi osichithe ngokungeza ama-worklogs.
● Faka futhi uphendule izicelo ezinamathiselwe.
● Sebenzisa ukwesekwa kwemodi yasebusuku nemini.
● Enza ngendlela oyifisayo ukubuka imininingwane yamathikithi ngezinkambu ozithandayo.
● Lungiselela i-IT service desk KPIs usebenzisa amakhodi wokuvala kanye namazwana wokushintsha kwesimo.
● Qapha umkhiqizo wochwepheshe be-IT nesibali sikhathi sokusebenza ngaphansi kwemininingwane yokucela.
● Dala ama-athikili wesisekelo solwazi ngokufometha okunemibhalo ecebile.
● Sebenzisa izindlela eziningi zokungena, kufaka phakathi ukufakazela ubuqiniso be-SAML.
● Yenza inkambu nemithetho yefomu lapho ungeza noma uhlela isicelo.
● Gcwalisa ngokuzenzakalela incazelo yethikithi lapho abasebenzisi bephendula kochwepheshe abavela kuhlelo lokusebenza.
Kubuyekezwe ngo-
Ukuphepha kuqala ngokuqonda ukuthi onjiniyela baqoqa futhi babelane kanjani ngedatha yakho. Ubumfihlo bedatha nezinqubo zokuphepha zingahluka kuye ngokusebenzisa kwakho, isifunda, nobudala. Unjiniyela unikeze lolu lwazi futhi angalubuyekeza ngokuhamba kwesikhathi.
Ayikho idatha eyabiwe nezinkampani zangaphandle
Funda kabanzi mayelana nendlela onjiniyela abaveza ngayo ukwabelana
Le app ingaqoqa lezi zinhlobo zedatha
Indawo, Ulwazi lomuntu siqu nabanye abangu-6
Idatha ibetheliwe lapho ithunyelwa
Ungacela ukuthi leyo datha isulwe
Izilinganiso nezibuyekezo
4.6
7.59K izibuyekezo
Yini entsha
- Request status and Asset state in Add/Edit form will be listed based on the workflow.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
