IT HelpDesk - ServiceDesk Plus

2.8
946 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
Updated on
Jan 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 5 others
Data isn’t encrypted
You can request that data be deleted
2.8
946 reviews
James Toniazzo
January 6, 2023
The app was alright, however the recent update has completely broken the app. Running a s22 ultra. Can't click on anything and when it does somehow open tickets you can't scroll. Uninstalling and reinstalling doesn't make a difference either, very disappointing.
1 person found this review helpful
Did you find this helpful?
ManageEngine
January 6, 2023
Hi James, we're sorry for the inconvenience. Please make sure you have a proper network connection and can you please try again after clearing the data and cache. This should resolve your issue. In case you are still facing the problem, please write to us at servicedeskplus-support@manageengine.com with relevant screenshots.
Nothing
January 19, 2023
As multiple user have now reported. Update 5.8 broke saml login. It goes to loading after entering my credentials and dies. Opened a ticket and th y suggested clearing the data and cache. This did not fix the problem. They appear to have now given up on helping me fix the issue. For now it's back to the browser on my phone.
Did you find this helpful?
ManageEngine
January 20, 2023
Hi User, this issue has been fixed in v5.8.1. Please update the app to the latest version, this should resolve your issue. In case you're still facing the problem, please send us your issue in detail to servicedeskplus-support@manageengine.com.
Fritz Mercieca
January 22, 2023
Update: after submitting issue to support, they were quick to resolve. Thank you. ....... Was working 5 minutes ago. Did the latest update to 5.8 and now get the please wait after SAML login. And before you ask about connection, yes my connection is fine.
1 person found this review helpful
Did you find this helpful?
ManageEngine
January 20, 2023
Hi User, this issue has been fixed in v5.8.1. Please update the app to the latest version, this should resolve your issue. In case you're still facing the problem, please send us your issue in detail to servicedeskplus-support@manageengine.com.

What's new

Version 5.8.1 :
SAML Login issue fixed.