Missing Notifications ! The biggest problem with this apps is missing notification for new tickets. You have to check by hand if there is new request. Pointless. I have to use mail to sms service to be aware about new request. How someone could design app without this functionality is a mystery.
Wow I told my IT staff not use this app anymore. No tasks screen, no notifications, no synchronization with user contacts. Any emails response doesn't get tracked if view the tickets. List goes on and with issues
Hangs most of time
Notifications would make this 100% more useful
Needs more work. Needs ability to handle multiple ME accounts. Unable to logout due to error. Unable to delete multiple tickets as with the web interface. And also do multiple edits to tickets.
Stopped working The app was working with my domain logon, I logged out to verify settings for someone else's setup, and now it won't log me back in!
1. Fixed the issue on updating subcategory field alone while editing a request.