IT HelpDesk - ServiceDesk Plus

2.7
996 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
Updated on
Oct 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 5 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

2.8
967 reviews
A Google user
October 23, 2018
Thanks for this ManageEngine Team! I love that at any point I can quickly add a new request straight from my phone, and review existing tickets and their notes, all without needing my computer. Very convenient on the phone; obviously has less features than the Web interface, but I wouldn't want all that on a 6" device anyway. Quite a responsive app as well, possibly faster than the Web interface. Recommended!
26 people found this review helpful
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A Google user
July 30, 2019
Having worked with multiple ME products, this app is visually unappealing. It feels dated, rushed, and doesnt offer any dashboards, similar to what i would get on the full web browser. very disappointing. in comparison to the Desktop Central app which is visually appealing and strong with functionality, this app needs to much work to get it to competitor equivalents like FreshService, SysAid, ServiceNow. Any timelines on a reskin and update?
5 people found this review helpful
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ManageEngine
July 31, 2019
Hi Chris Bowers, We are sorry to hear this and we have a good news for you that we are working on our new UI which have dashboard feature. It will be released in one of our our major update.
RuSSeL J
October 26, 2023
Undoubtedly the worst experience app. Every minute you need to login as it auto logs out for so called stupid 'security reasons'. C'mon this an app on our private phone. Only annoyance. Next worst thing : no notifications whatsoever comes from the app. Third - What ever customization you do on the app wont be saved when you login in next time. So all in all junk.
5 people found this review helpful
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ManageEngine
October 27, 2023
Hi Russel, session logout is user specific and it can be configured in Admin Settings from web application. For notification, please retry after configuring the Notification Rules for Mobile-App in Admin Settings to receive notifications in phone. For further assistance, don't hesitate to reach out to us at servicedeskplus-support@manageengine.com.

What's new

V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.