one – control over your cards

Viseca Payment Services SA

About this app

With the free “one” App, you have perfect control over your cards – it’s easy, secure and convenient.

Your benefits:

- Manage one or more cards
- View and copy the card and verification number (CVV, CVC)
- View your PIN code
- If you lose your cards, you can block and unblock them yourself
- Categorise and analyse your spending
- Order replacement card in-app
- Check online payments in real time
- Receive a push notification after every transaction
- Secure login by fingerprint
- Redeem surprize points directly in the app

Requirements:
To use “one” App and the related services of Viseca Payment Services SA, you must own a credit card, prepaid card or business card from Viseca Payment Services SA. You must also have a “one” user account (register at https://one.viseca.ch) and accept the Conditions for the use of “one”.

Activation and login:
To register you will need a valid registration code, which can be requested at https://one.viseca.ch and will be sent to you by post.

Security:
“one” App gives you the very highest level of security. Nevertheless, it is still essential that you use your smartphone with care, take appropriate security measures and carefully check the confirmation requests you receive through “one” App. Your due care and reporting responsibilities are specified in the Conditions for the use of “one”. Further information on security and the use of “one” is available at https://one.viseca.ch.

Legal information:
When downloading or using this app, costs may accrue through the user’s mobile service provider.

Ratings and reviews

App is quite good. Way better and easier on desktop. A message error appears EVERY time i open the app "one isn't responding". Updates don't seem to fix the issue. Contacting the service is mission impossible as there is endless amount of (useless) information to fill and give. Shame.

I really don't understand the positive reviews. Half of the time it's "under maintenance". Now the latest issue is, that if a website request confirmation via app upon payment, the notification won't pop up anymore (it did before). Then I open the app manually and try to confirm but often also with this way, payment fails 2 out of 3 times.

Months before cards expire, a new one will be sent to you and the old one will be blocked, even though it is a valid card. You will not be warned about it, the first you'll know is when a service is canceled or a payment missed. Terrible and frustrating experience.

What's new

We’ve made significant improvements to the categorization of transactions.
In the Analytics section, we’ve removed the sub-categories, allowing you to see transactions directly made per category.
We’ve revamped the transaction details to provide a more structured overview and added better location details for in-store transactions to increase clarity.