RED & Moi

SFR

About this app

RED customer?
Simplify your daily life by downloading the RED & Moi app! 📲

With the RED & Moi app, it's easy, we made it simple ;)

🏠 HOME
• Access your RED subscriptions from your smartphone or tablet!
• In just a few clicks, check your usage status and your current RED benefits.

📊 MY USAGE
• View and download the details of your latest bills
• Track your usage in France and abroad:
o In France: view your multimedia purchases with the option to change your purchase limit, view the rates applied to and from your mobile line abroad.
o Abroad, with your personalized home screen: track your internet usage, calls, and SMS/MMS messages.
• Want a new phone or more data? Manage and adapt your subscription and your landline and mobile options according to your needs.

📂 MY OFFER
• Access and manage your accounts
• A single account for the whole family? It's possible!
With the RED & Me app, easily consolidate all your lines and those of your loved ones.

📝 MY INFORMATION
• Easily access your personal information
• Change of address? A new bank account details? Directly modify all your personal information in the "My information" section.

❔ HELP
• Blocked SIM card? The "Troubleshoot my mobile" section provides all the answers you need in case of loss, theft, unlocking, and more.
• Find all the answers to your questions with online help in the FAQ 24/7 and from your RED customer advisors Monday to Friday, 8 a.m. to 9 p.m.
• Already in contact with our customer service? Check your notifications; your RED advisor has probably already answered your question! • Track every step of your mobile and box order: from registration to order preparation, through delivery of your equipment, to activation of your services and line.

RED Box customer?
• A breakdown or incident? The "Troubleshoot my box" section allows you to check the status of your line to assess the network.
• Run the diagnostics to check the status of your box and find the solution to troubleshoot it.
• An issue? You can change your appointment with your box technician directly from your app.
• Access incident tracking directly after reporting it.

🔔NOTIFICATION CENTER
• Stay informed of your RED news via the notification center (new bill, order tracking, etc.)
• It is accessible directly from the top right of your screen. *****
Free download and use in mainland France (excluding mobile internet connection costs depending on the subscription plan). The RED & Moi app is only available to RED by SFR customers with a mobile plan or internet offer.

Ratings and reviews

Not very easy to use. For instance nowhere was information that it does not work on Windows11 laptop chrome, it works on Edge. Then I have had fibre at my individual house like years and three operators already with box fibre. All those app are superior to this one. Also when I have ordered Fibre then why in my Offre it says RED box Très Haut Debit. The tehnicien today was aware that it was Box Fibre he was installing but still in their system it's Très Haut?!?! SFR ;) impossible is possible

Terrible customer support. Also no way to contact other than through app. Also as others said, additional services are automatically added without your permission or without your request. My line was "upgraded" automatically to a 5G line, even when my device doesn't support 5g. Had to unnecessarily pay extra and request to go back to original plan. So if you go with Red SFR, keep an eye on your plan.

Red By SFR has is the operator with worst support service I have seen. It is only accessible by chat, they only answer after hours of waiting, you need to explain your request 10000 times because they don't really read your message (that is the only explanation) every time I need something from them I end up being furious. I highly recommend to use another Operator even if it is a bit more expensive.

What’s new

Découvrez la mise à jour de notre application qui corrige les bugs et améliore ses performances. La team RED vous souhaite une bonne fin d'année et vous donne rendez-vous l'année prochaine sur RED & Moi !