
Luke Boxall
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Buggy, poor AI driven customer service, bad UX and just generally not a good banking app! Edit in Dev's comments: to illustrate how bad the customer service is, they still have not resolved the issue, and still rely on AI asking the same info of me time and again.
3 people found this review helpful
PNL Fintech BV (trade name FINOM)
September 29, 2025
Hi Luke, we're sorry to hear about your experience. We've identified your case, and our customer support team will be in touch with you shortly to help find a resolution.

Liu Henry
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The Finom app won’t let me log in—keeps saying "something went wrong" even with the latest version. Tried all fixes (reinstall, clear cache, etc.), nothing works. Worst part? Customer support stopped replying mid-conversation. Terrible experience for a banking app.
1 person found this review helpful
PNL Fintech BV (trade name FINOM)
May 19, 2025
Hello Liu, we're sorry to hear you experienced a technical issue while pairing your phone. We're on it! Someone from our team will be in touch with you shortly to resolve this for you. We appreciate your patience, and apologize for any inconvenience it might have caused.

Farid Haerinejad
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My experience with Finom Bank was disappointing. They requested sensitive information upfront, had a lengthy and unclear process, and even asked for a business plan, which was unnecessary for a basic account. It was a frustrating and time-consuming experience, and I wouldn't recommend them. (They are fals in their reply. I withdrew my application and was not rejected)
16 people found this review helpful
PNL Fintech BV (trade name FINOM)
December 28, 2023
Hello, Thank you for the review. We apologize for the frustration and delay during your onboarding. As a regulated financial institution, thorough compliance checks are essential for legal requirements. We regret that you have chosen not to proceed. If you decide in the future to experience the true value of our services, we’re here to assist you.