Mike Hapgood
A mixed experience with the app. The imaging of documents and face worked well. But it completely failed to read the biometric chip on my passport despite several attempts, including my activating NFC, checking where my phone's NFC sensor was located, and taking the phone out of its case. Maybe more guidance should be provided before scanning the chip? A help link did appear later but was not accessible.
21 people found this review helpful
Government Digital Service
March 29, 2024
Thank you for providing feedback, we are always looking for ways to improve the app and will pass this on to our team. Thanks and best wishes, the GDS team.
Colin Stuart John Davies
The scanning of the chip on the front of the passport is automatically done without a prompt. I went through several reiterations by pressing “help with scanning“ before I realised it was automatic. Once you're in the loop of “help with scanning you can't get out. At that point you have to uninstall the app and start again.
36 people found this review helpful
Alastair MacDiarmid
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Got it to work in the end but it goes into a bit of an install loop, taking you back to the play store when you try to link to the app you're trying to verify. Trick is to hold your finger on the link button and chose "open in external app". Then it takes you through to ID scan and verify process. Pretty much the sort of experience you expect from anything to do with british bureaucracy really. You have to cheat it to get it to work.
432 people found this review helpful