Ashleigh Roberts (AshyBabe88)
I love this app and is very straight forward, no faffing and you can see everything that you need too. I dont understand the guys complaint a few comments down, you can see what your bill is for the year, when your last payment was and WHAT DATE your next payment is due so if you have a direct debit set up then where it states NEXT PAYMENT it also displays along with it the amount and date!!! Think you are being a bit dense if you cant see that! I have a direct debit set up and its easy to see!
30 people found this review helpful
United Utilities PLC
August 2, 2022
Hello Ashleigh, thank you for your feedback and I'm glad you find the app easy to use. Enjoy the rest of your day. Thanks, Adam
Andrew Young
App is set out well, however it's a bit out-dated. It doesn't give an option to save payment details. It also shows the total amount due and monthly amount due but there are only two pay options, pay full amount or pay other amount. If you select pay other amount you have to remember the monthly amount as it is not there as an option. This is not very helpful, especially for the elderly.
56 people found this review helpful
United Utilities PLC
January 18, 2022
Hi Andrew, thanks for taking the time to leave a review. We're always looking for ways to improve our app. I will feed back your comments to our app developers. Thanks, Lauren
Simon Evans
I want to be able to see easily how much my balance, payments and usage change each month. A graph of balance at the end of each month, alongside what payments are made and usage used in the month would be perfect. The bills are just confusing and full of interesting but unnecessary detail when all I want to understand is why my bills jump from £50 a month to £20 a month and back again every year or so
36 people found this review helpful
United Utilities PLC
August 23, 2022
Hello Simon, thank you for taking the time to share your feedback with us. Unfortunately we wouldn't read your meter each month. You can however upload a meter reading via the app and this will generate a graph on the bill confirming your usage and amount. Let us know if you need anything else in the meantime. Thanks, Adam