Jin Ong
Machine works well. App doesn't. Unable to download any programs for the usqueeze3 - perpetually stuck at 0%. Massage stops running when I leave the app and use other apps. And when I unfortunately have to stay on this app, massage still stops halfway through. Very problematic experience, despite the machine costing $1000. Please update the app. Otherwise I will be forced to ask for a refund.
5 people found this review helpful
OSIM International Pte. Ltd.
6 February 2023
Please ensure your wifi signal is good when downloading program, as for massage stop when you leave the app it was because you did not allow the R&R App to run in background, please send email to apps.support@osim.com.sg we will forward a guide to help to the do the setting on your phone.
Karyn Tan
App does not work when synced to mobile phone. Crashes mutiple times. Tried on 2 different mobile phones. Reboot mobile phone but nothing works. Email, whatsapp & called to asked for product refund. Response is evasive. Nobody has answers to what is happening. Leave me hanging. Very frustrating and disappointing. Technology is not ready to support its products at all
2 people found this review helpful
OSIM International Pte. Ltd.
12 January 2023
Please to inform that the App crash issue had been solved, new updated R&R App v1.3.2 had been released to Google Play store, kindly update your R&R App, do not hesitate to contact us if you still facing any problem. thanks for your understanding.
Thanks
indigo yana
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App keeps crashing. Once tap to connect, the home screen appears briefly and app will auto close. I've uninstalled, reinstalled and using 2.4 wifi. Super frustrating cos the app will allow more massage functions. Updates 16 Jan... Issue resolved.
1 person found this review helpful
OSIM International Pte. Ltd.
12 January 2023
Please to inform that the App crash issue had been solved, new updated R&R App v1.3.2 had been released to Google Play store, kindly update your R&R App, do not hesitate to contact us if you still facing any problem. thanks for your understanding.
Thanks