WhatsApp Business

WhatsApp LLC

In-app purchases

About this app

Everything you love about WhatsApp plus built-in tools for business

WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs

Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

Ratings and reviews

Every time I forward multiple messages to my customers, they become disorganized and out of order. The message that should be in the first place is instead placed second, sometimes third, and so on. All messages become random and unordered. This has been happening since I recently updated my WhatsApp. I have been using WhatsApp Business for my service business for over 3 years, and I have never experienced a problem like this. This is very frustrating. Please, fix this problem. I am begging

Can't backup anymore.... Since a while it's not possible to back up to my main Google account. To other accounts I added cos of that reason it's working. Support can't help and only answer with automatic generated or forwarded messages. Nobody really wants to help it seems. . It's just annoying... Please give us an update! Edit August 24 : it's working again. Nobody knows what was wrong.

I recently came across the new feature on WhatsApp, but unfortunately, it hasn't quite resonated with me. The updated design and color scheme don't align with my personal preferences, and I find it less intuitive than the previous version. I hope you'll consider taking user feedback into account and making adjustments to enhance the overall user experience. Specifically, I'd love to see an option to switch back to the classic design or offer more customization options for the color scheme.

What's new

• You can now upload video to Catalog
• You can now mention others in Status. Tap the ‘@’ button in composer during the editing step


These features will roll out over the coming weeks.