A Google user
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The new update is terrible, not user friendly and no easy way to g back to the calendar page to book another class if you don't want to add your class to your calendar. Having to search for my gym and log in every time is a complete drag. Can't see my previous memberships any more...I could name several more terrible changes. I'd recommend going back to the drawing board. "if it's not broken don't fix it" Over engineering and changes for no point or improvement on old app.
8 people found this review helpful
Hi Bridget, sorry to hear that your experience with the new update has not been what we hoped. It would be great to discuss your feedback above, and the other points you referred to further - pop us a mail to feedback@glofox.com
Apex. 750
Terrible user experience.. had to reset password but your forgotten password link doesn't send the email to reset the password.... I had to click 'send new link's about 100 times to get one email... permissions are broke, I granted camera access to the app and it throws an error everytime I try to update profile pic saying that that permission wasn't granted.. fix your app!!
4 people found this review helpful
We're sorry for any trouble with the password reset, as it can sometimes take a bit longer. Could you kindly send a screenshot of the camera access error to mobilefeedback@glofox.com? We're here to work with you in resolving these issues. Thank you for your understanding and assistance.
A Google user
If you use multiple gyms this app is a nightmare. Can't check schedules of other gyms once you're logged in, no way to quickly switch between them or have the app remember a list of them. Better start creating multiple profiles and getting used to logging in and out of each constantly! Sad that so many gyms are transitioning to this app when it's not built to handle more than one, it's just not convenient in any way!
4 people found this review helpful
Hi Aleks, sorry for the frustration caused by this. Up until this point, the app has bee optimized for those who are a member of one gym. I've shared your feedback with the product team who are always looking for ways to improve your experience. If you have any additional feedback, don't hesitate to get in touch at feedback@glofox.com