Yulia K
After 4+ years, nothing ever works as it should. Currently, every claim opens to a blank page. Only shows the last month of claims without an option to scroll down for more (have to filter as a workaround). Messages are neither a chat nor a messaging service: tell you to wait up to an hour for each response, but if you don't respond within minutes, will drop the conversation and good luck with the next guy. Can't even avoid them and go directly to plan's site as they are the assigned concierge.
1 person found this review helpful
Accolade, Inc.
July 10, 2024
Hi Yulia, we addressed some of these issues with our latest release. Please upgrade to version 11.5.0 or higher and you should be good to go. Sorry for any inconvenience this may have caused you.
Grace Manning
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This app reflects the terrible medical system in the US. "In-network" providers via their search functions are often not actually in network. And their "accepting new patients" filter also doesn't accurately depict providers that are accepting new patients. Everything you click on takes you to an external webpage outside of the app. Edit: they keep calling to get this review taken down. Not happening. Fix the app. All providers I actually got to interact with aren't the problem.
13 people found this review helpful
Accolade, Inc.
April 30, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at AccoladeMobile@accolade.com. Thank you.
Tammy G
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The app keeps crashing, and the virtual call quality was quite poor. I am using a brand-new phone and have no issues with video calling using other apps. The audio quality on this app was so bad that I kept hearing my own voice echoing, and it was extremely difficult for both me and the doctor to communicate. I also tried plugging in a headset during the call, but it did not help at all. I almost want to ask for a refund for that appointment; I did not appreciate it one bit
4 people found this review helpful
Accolade, Inc.
April 30, 2024
Our technical team has solved this problem. Please update your app to the latest version. If you have other problems, please go to "Settings" and click on "Contact tech support". Thank you.