Works about half the time. When you look up lab results, if you have more than a few, it takes about 10 minutes to load because for some reason it loads ALL of them first. It's an error every time. After the error you can finally tell the app what date range you're trying to view. Even without that; my login fails about half the time. When checked against the website it's "under maintenance for a few minutes" again. It's a little strange a company as large as Advent can't figure this out.
17 people found this review helpful
April 27, 2022
Sorry for the bad experience with the app. The new version of the app is more stable and the update is available now. If you think we have made the app better for you, please do rate us 5 stars.
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Location service doesn't work at all. I uninstalled and reinstalled the app twice to try and do a video visit, when I clicked on the spot to connect and it asked me for my location I entered my address one time and then the other time had my phone location service do the next one. Both time got the same message saying that this service isn't available in your area with a listing of the states that are covered. I live in Florida which is a covered state!
16 people found this review helpful
October 30, 2020
Hi, Dan. I'm so sorry about this! This is actually really odd and we have no idea what could be going on here without some more information. Would you mind reaching out to us? We'd like to dig into this and help resolve your issue: (855) 238-8791 or email@example.com.
Mediocre at best? Besides its inability to update leaving me unable to acess my records when I need them is one thing. But the functionality of it all says it has good intentions behind it, but trouble actually executing it, leaving patients just wasting more time in the long run. Ie. checking in before every appointment, only to be asked the same questions on site. Getting notified of messages from my provider, but nothing showing up.
9 people found this review helpful
February 5, 2021
Hi, MiMiB. I'm so sorry about this! We're actively working to resolve the issues with checking in and the ghost messages - hopefully, you don't experience those issues any more going forward. As to the update failure, I'd love to have you speak to one of our support agents to resolve this for you: (855) 238-8791 or firstname.lastname@example.org.