MijnKPN

KPN

About this app

New customer? Check your order status, get help with installation, set up your WiFi and discover everything from KPN. Have you been with us longer? Adjust your subscription, share MBs, get extra service, discover our deals via the MijnKPN app and much more. Fast, easy and safe.

3 advantages of the MijnKPN app:
• Arrange everything regarding your subscription via the MijnKPN app. From installing equipment to using products.
• Find answers faster and solve problems yourself most quickly. Can't figure it out? With a call appointment via the app you will always be helped sooner.
• Voor Jou: football tickets, discounts on days out and other extras. Voor Jou, from us, collected in the app.

You can do this with the MijnKPN app:
• Track the status of your order
• Install all your devices with your personal installation help
• Share your MBs with your housemates, once or every month automatically
• Customize your subscription: from speed and extra bundles to channel packages
• View, pay and download your invoices
• See how much MBs you have used
• Resolve faults faster with our in-app troubleshooters
• Improve your WiFi with the WiFi Manager
• Ask questions to Dot, our digital assistant
• Discover attractive extras with KPN Voor Jou

This is how you use the MijnKPN app:
1. Download the app
2. Log in with your KPN ID or create a KPN ID
3. Add your subscription(s) to your account

Ratings and reviews

The app is supposed to send me a text message with a verification code, but the text message was never received and I cannot add my phone or share data. I have tried multiple times and even went to the KPN store for assistance. Unfortunately, no matter what do, the app JUST DOES NOT WORK. My husband is experiencing the same problem. Please fix this!!!!! On a separate note, is going through the app the ONLY way to share data? Because the KPN employees told me to use the app , which is broken.

It's a heavy app, takes a while to just login. They obviously need to hire more on the backend, good UI but it's obviously failing at the start

requesting an e-sim sends you to a page that requests a physical SIM. also I couldn't change my address so now instead of an e-sim you are gonna send a physical SIM to a place I no longer live... please fix it so I can request an e-sim

What's new

We’ve worked hard on new features and improvements to enhance your user experience. You can now get direct insight into your abroad bundles when traveling internationally. Additionally, you can easily see how many unread messages you have in your MijnKPN app inbox. Finally, we’ve implemented various accessibility improvements to make the app even more user-friendly for everyone. Check it all out now in the MijnKPN app!