VIP Access

Symantec VIP

About this app

Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts.

• Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts.
• QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites or to migrate credentials to a new device.

Use VIP Access at participating organizations such as E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network: https://vip.symantec.com

Features
Strong Authentication

VIP Access adds strong authentication to your normal login in one of the following ways:
• Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.
• Receive a push notification on your mobile device that you approve as authentication. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you are prompted for the additional local authentication such as PIN, pattern, password, or fingerprint.
• Enter a challenge number on your mobile device that you receive during authentication. The challenge number proves that you are physically present during authentication.
• Use fingerprint or your security code in a push notification to authenticate yourself on your mobile device.

Note: Fingerprint authentication requires that your mobile device is fingerprint capable and that you have registered a fingerprint on the device.

The strong authentication method you use depends on the method implemented by your participating organization.

You can generate a security code even if you do not have a network or mobile connection.

VIP Access is compatible with Android-based smart watches running Wear OS.

QR/App Codes

• Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites.
• Generate a QR code to migrate a VIP Access credential to a new mobile device.

Be sure to read the VIP End User Agreement after downloading VIP Access: https://docs.broadcom.com/doc/end-user-agreement-english

Ratings and reviews

September 2024 this app has become completely inoperable after installing the latest updates... I have cleared cache, force stopped the app, rebooted my phone multiple times, etc. Nothing is making this app work. When launching the app, it stays stuck at the beginning screen with the yellow circle and black check mark. If you delete the app, you lose all of your registered credentials so this is not an option for me to try. Feeling very frustrated

It has been 3 weeks and it won't move from the start up screen. Can't uninstall as it will lose the connection. I have called Fidelity and told them they need to partner with a different authenticator since this one has no support. I received feedback to provide more information. The information is there it will not go beyond the startup screen like every other review that has been left here is saying. They just keep saying turn on notifications That's not going to start the app. The app is stuc

Update: issues have been fixed. Huge battery drain. Crashes frequently in the background if I forget to close it immediately after using it. This is ridiculous for an authenticator app. I use Google Authenticator, Authy, and Microsoft Authenticator; none of them have these problems. VIP Access is trash, just like all the other Symantec security products. Broadcom made a terrible decision when they bought Symantec in 2019. Symantec's founders laughed their way to the bank after that deal.

What's new

• Bug fixes and improvements.