![](https://play-lh.googleusercontent.com/a-/ALV-UjX78o0-hBJdVLiZUA3OYzv6t8rQrEo1fAXaq1Nh4jYealufqeJX=s32)
TRACCY SCARBORO
App does not work. It does not allow me to log in. When I enter my credentials it goes straight to the banking app and when I click on the Card App section it just spins. Unable to control my card or turn it off since I misplaced it without calling the bank. Not sure why this feature has to be contained in a separate app instead of being built into the main app like most banks.
1 person found this review helpful
Renasant Bank
June 4, 2024
Hi Traccy, Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVpJAWB8V4fSpvng7JL_TvxdM0W7vnXqztgoAYnuRNHvAe75udp=s32)
Cassandra Overholt
This app was awesome until it updated. Now, it keeps saying that my username and password are invalid even though they are correct for my banking app. It will not let me log in so I can be alerted every time my card is charged. Needless to say, I'm peeved off. I loved getting those alerts. I loved being able to monitor my card activity as it was happening. I've uninstalled the app multiple times and restarted my phone multiple times. The app will not let me log in.
20 people found this review helpful
Renasant Bank
July 11, 2023
Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.
![](https://play-lh.googleusercontent.com/a/ACg8ocIJxiDeYlLahGTx-zCH_MoJGRP36poPMh3LPkFUWfzaXQH5BQ=s32-mo)
Melody Martin
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Updated 12/14/2020: This app is very impressive! I like row I can see all transactions, including pending ones. In addition, I REALLY like having the ability to turn off my cards if they are compromised. ------------------------ Just installed it and when I go to open it, I get an error message "This application is currently unavailable. Please try again later." Pretty disappointing. I guess they didn't have beta testing. If they did, the kinks would have been worked out already.
52 people found this review helpful
Renasant Bank
December 14, 2020
Thanks for reaching out Melody. Based on your comments, we were able to find and correct the issue. Please try the card app again or give us a call at 877-367-5371 and allow one of our specialists to assist you.