Mory Garfinkle
The new version of this app works reasonably well, but I've been to a number of locations that don't have their register system running correctly to scan the app. This needs to be a mix of the old version with self check-in, and the new version by scanning a qr code on the receipt. It should recognize the items sold and give you points for every dollar spent, similar to the Dunkin, Starbucks, or Wawa apps.
Tek Nik
Rewards keep disappearing!! I did have one reward, along with the spring free ice reward. We went for the free ice, and planned on saving the other reward, since it wasn't expiring for a bit. (Keep in mind I lost rewards between seasons) Needless to say, both my rewards disappeared, and I never got credit for my last 2 visits. The locations I go to, the people are great. The app is a constant source of frustration!
67 people found this review helpful
Carl Cope
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Freezes too often. App update and you lose everything. Start all over again. Goes with the poor rewards program and customer service. Disappointing all around.
2 people found this review helpful
Rita's Ice
8 September 2019
Thank you for being a loyal guest of Rita's Ice! We're sorry to hear that you've been having trouble with the app. We hope you could give us the chance to make things right. Would you mind sending us a private message at ritasice@rlvt.net so we can look up your account and troubleshoot further?