App great. Local Chipotle not so much. I recently tried this app for the first time. I was only 5 minutes away in the same shopping center and the ordering process was simple until I hit submit to see a 15 minute wait for pickup! I dropped in anyway and told the cashier I was there for my order. No line but she made me wait 15 minutes anyway before it was filled. Wow.
Works be helpful if it told you pick up time first The app is decent. However, it will have you input your order and THEN tell you the time it will be available. The last 4 times I tried to use it I got everything entered for my family and then i find out it's going to be 45 minutes at the earliest. Tonight I put an order in and then it told me it was closed. The store was still open, just not for app orders. Uninstalling until they change that as it only wastes my time now. Fix that and I will re-install and likely give 5 stars.
Kinda pointless. Since there's no "online pickup" in the store, you still have to wait in the entire line. I'd rather just tell them and watch them make it since I have to wait anyway. Also, no coupons or promotion, no reward program and no way to link to their current summer reward promotion.
Worst ever If I'm going to order ahead I would like to know when the order will be ready before I place the order. Case in point placed an order for the family while out and placed the order thinking it would take 15 or 20 mins was quoted an hour. An HOUR called the store to see if it was a mistake and they said yes and the order would be ready in 15 mins. Got there and they didn't even start the order yet which was good because than I cancelled the order and will never be back.
Great app but...What's the point? The app itself works flawlessly and it's a great idea, if only they would actually make the order by the time it tells you. 3 out of 4 times now I get to the counter and they say it's not ready yet and grab someone to quickly throw it together. My order slip is sitting on the counter just waiting to be made. What's the point? They do offer a free drink for the trouble, but I'd rather not have to stand there for 5 minutes waiting for the order I placed 30 minutes ago to be made.
Buggy but I love it!! I don't think people realize that those wait times are because the store can select from their computer on how long the wait is. When there's a huge rush and a line out the door, it's very aggravating to get a bunch of online orders that have to stop the line to get made. I worked there for almost a year and I love it and always will love chipotle! People need to learn their facts.
• We've made some updates that can make your summer REALLY rewarding.
• Fixed a crash affecting Samsung devices.
• Fingerprint Support – Protect your account and purchases with a passcode and fingerprint.
• Quicker Checkout – Pay with a card and get your Chipotle fix with one less button to tap.
• Scan your Card – Use your camera to add a card to your account.
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