Should have a way to edit/cancel order right away. For example, if you meant to place an order for an hour later, but miss the time to pick up you should be able to fix that in the first couple minutes of placing the order. That or a the details of the order should be as visible before confirming as they are after. The time to pick up is huge after you confirm order, but barely visible before hand.
This app was much better when I could type in customizations for the rice. I HATE cilantro and now have to call every time I order to make sure it gets taken off my food. Why do you want your food to taste like soap for people like me? YUCK
Formerly loved this app, I used it quite often. Taking away the ability to add a note to your order has made the app useless to me. I can't imagine a company with such an image problem of late can afford to make frivolous policy changes that alienates their few remaining customers.
Really well made app, but there's no option to order plain rice if you're a cilantro hater. Guess that's too custom? Thought I'd avoid holding up the line by ordering through the app, but oh well..
I actually really like this all, but recently it has stopped recognizing the credit card that I have stored in payment methods. When I place an order, it says pay in store and when I go the change payment method my card is not an option. When I go to My Cards, my card is there. I have tried removing and re-adding the card. I have tried uninstalling and reinstalling the app. I use a Google Nexus 5x on Android 7.1.1
I don't like this new system cuz it took out the whole any special request option and I just feel like that the location on West 75th Street are just bunch of idiots that don't have logic thinking of having something on the side.
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